The Laboratory’s quality policy is to provide both timely local service and competitive services of the highest standards of performance and reliability. Our team environment is centered on satisfying client requirements in order to provide a service of exceptional value. This level of quality is achieved through adoption of a Laboratory Quality Management system that meets the requirements of ISO 17025:2005 and reflects the competence of the Laboratory to existing customers, potential customers, and provincial, federal and international authorities. The President/Management is committed to providing the resources needed to maintain the Laboratory quality system, meet Laboratory policies and objectives, and to meet customer requirements. The Laboratory Management are directly responsible providing organisation and support, equipment and facilities, and training and education of all employees and that appropriate resources are available to carry out work as per our contract agreements. Methodology used, qualifications and training of personnel engaged in testing are all documented in the Laboratory procedures. Activities include chemical analysis, environmental analysis and organic analysis. All methods used are specified by ANSI, ASTM, GPA, EWWA standard methodology or are internally standardized methods.
The Laboratories Quality Objectives are:
a) To maintain an effective Quality Assurance System complying with the requirements of ISO 17025:2005.
b) To provide competitive services of the highest standards of performance and reliability, thus enhancingthe Laboratory's reputation with customers.
c) To meet the Laboratory quality objectives and ensure compliance with relevant customer, statutory and regulatory requirements.
d) To endeavour, at all times, to maximize customer satisfaction and value.
e) To ensure the laboratory is continually developing intellectual, technical and methodology ties linking it to the provincial, national and international scientific community to directly prevent its physical isolation from effecting quality.
f) To pro-actively promote and encourage a culture of continuous improvement within the Laboratory.
It is the responsibility of all staff to familiarise themselves with the contents of the Quality Manual and comply with the policies and procedures laid down in it, the Laboratory SOP’s and associated documentation at all times. Achievement of this policy involves all staff being individually responsible for the quality of their work, resulting in a continual improvement culture and working environment for all. This policy is provided and explained to each employee by the Laboratory Manager. Primary responsibility for the Laboratory lies with the Laboratory President/Manager.